FAQ

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What is funeralfund.com?
Funeralfund.com is a funding platform for funeral related services where anyone can contribute funds towards a funeral fund campaign. 

Setting up a funeral fundraising page is ABSOLUTELY FREE. It's one of the easiest and most helpful ways to support a family member or friend during those difficult times while planning a funeral.

How does funeralfund.com work?
Write a brief description about your deceased loved one. Upload a photo and send out a link to everyone you know. You'll be surprised how quickly the message gets out. 

You have 14 Days to raise as much money as you can. It really motivates people to give quickly and get involved in raising funds for your campaign.

Does funeralfund.com have a phone number?
In order to make our customer support efficient we offer a reliable email support system . You can email us at ( contactus@funeralfund.com ) Contact Us and we will get back to you within 24 hours at the latest - most of the time within the hour.  You can also reach us at 510-229-3783, Monday - Friday 9:00 am - 5:00 pm PST, but for a prompt response email us ( contactus@funeralfund.com ).  

What are the fees?
PayPal and WePay have similar fees. 2.9% + $0.30 per transaction. Funeral Fund, Inc. charges a 5% administration fee. PayPal has slightly different fees for donations made outside of the United States. 

For more info, see our fee explanation ) page.

How do I make a donation?

Click the " Donate " button. Enter the amount that you want to contribute. ( $5.00 minimum ). You must have a valid credit or debit card in order to make a donation.

When is amount charged?

The amount is immediately charged to your credit or debit card and your donation is immediately sent to the Organizers PayPal or WePay account. minus the credit card and administration fee ). 

IMPORTANT: You (The Organizer) will need to link your WePay or PayPal account to your bank account in order to transfer the funds. This should be done immediately so your funds will be transferred as soon as possible. This can take up to 1-5 days.

WePay.com Bank verification Process 
PayPal.com Bank verification Process Video

How will I know when I receive a donation?
If you are the Organizer, you will receive an email every time you receive a donation. You can also view your incoming donations on your personal dashboard page.

How will I know if my donation was received?

If you are the Donator, you will receive an email from Funeral Fund, and a payment confirmation from PayPal or WePay.

Is funeralfund.com safe?

Yes, in terms of online security, all payments are securely processed using Secure Socket Layer encryption, or SSL. We use PayPal and WePay as our payment processors and they lead the industry with some of the highest standards in online security.

But as a rule of thumb, only donate to people you personally know and trust. If you are aware of any suspicious activity, please notify us right away Contact Us.

Why shouldn't I just raise money on my own with PayPal or WePay?
It’s true, PayPal and WePay allow you to collect donations, but funeralfund.com gives you a social platform to share your story, promote your fundraising efforts, and provide you with options for collecting donations. Everyone can see who has or hasn't donated. You can also see how much they donated. Our platform enables users to be more engaged in your fundraising campaign.

Can the Organizer of a campaign remain anonymous?
The organizer of a campaign can not remain anonymous. You must reveal your full name. This will give your donators confidence that you are who you say you are.

Can the Donator remain anonymous?

As a donator, you have several options. You can remain anonymous or you can reveal your name. Your donation amount can be anonymous or you can reveal your contribution. It's totally up to you.

Can anyone set up a Funeral Fund Campaign?

You must be at least 18 years old. You must have a Verified PayPal account to open a Funeral Fund Campaign. 
( A Verified PayPal account simply means, an account linked to a actual bank account ).
If you live within the United States you also have the option of choosing WePay as your payment processor.

Can anyone outside the United States set up a Funeral Fund Campaign?
Yes, funeralfund.com is an international website. If you live outside of the U.S., you must have a Verified PayPal Premier account to open a Funeral Fund Campaign.

How do I get featured or recommended on your homepage?

Our recommendations are merely campaigns that we find compelling and worth having a closer look. We do not endorse any campaigns and we treat all of our users with the same amount of respect and attention.

What if I don't have a picture of the deceased person?
If you don't have a picture of your deceased loved one, you won't be able to complete your campaign page.

What picture format works best?
A horizontal landscape .jpeg. jpg or .png file works best. Make sure the person is centered as much as possible in the frame. Make sure no other people are visible in the picture. Good Photo Example 1  Bad Photo Example 1
If you are having trouble uploading your picture, you can email it to us directly at contactus@funeralfund.com and we will resize and crop it to the correct dimensions.

How long does it take to approve my campaign?
Funeral Fund reviews every single campaign that is submitted. It can take anywhere from a few minutes up to 24 hours to review a campaign before it is posted live on our site. Once your campaign has been Approved, you will receive an email confirmation. If your campaign is denied for any reason, you will receive an email.

Is my donation tax-deductible? 
No, Funeral Fund is not a US-Based 501(c)3 charitable organization.


What if I have trouble setting up my campaign? 
If you have trouble setting up a campaign page, please feel free to Contact Us. We are here to help.

What if I need to extend my campaign more than 14 days?
If you need more than 14 days to extend your campaign, please Contact Us for an extension before your campaign expires.
 

More questions?
If you have more questions, please Contact Us
.